At Nail-Aid, we care as much about our customers as we care about our development of The World’s Best Nail Treatments. The information provided is to make shopping easy, safe and fast on nailaidworks.com.
How do I know if ordering online is secure?
Where can you ship?
What payment methods do you accept?
How will the charge show up on my credit card?
What name and address should I enter in the billing information screen?
Can I have my order sent to a different location other than my billing address?
Should I put spaces or dashes in the credit card number?
Why do I need to enter the Card Security Code?
Is sales tax charged?
Is there ever a handling fee charge?
Is there ever any shipping fee charge?
How do I know my order was properly submitted and received?
Can I change my order, once it is submitted?
My order status shows “Credit Card Declined”. What do I do now?
When will my order be shipped?
How will my order be shipped?
Do I have to be home to get my order?
Can I return my order?
How do I know if ordering online is secure?
All credit card processing is done through an encrypted session between your browser and the server. The technical term for this is SSL, or Secure Sockets Layer, which is an Internet standard security protocol. This site uses SSL version 2, which encrypts all information sent or received while users are viewing or filling in information from secure areas of the site. Please see detailed security information at our site’s section devoted to SECURITY.- With SSL, no one can see credit card information from your session over the Internet.
- Credit card information is stored in a secure area of the site and is not kept on the web server. Customer service representatives do not have access to entire credit card numbers.
Where can you ship?
To offer all our nationwide customers the lowest prices and ALWAYS FREE SHIPPING, we ship First-Class Mail using the United States Postal Service ("USPS"), which allows us to ship to all states, P.O. boxes and APO/FPO military addresses.
What payment methods do you accept?
We accept Visa, MasterCard and American Express. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
How will the charge show up on my credit card?
The charge will appear on your credit card as: "Anise Cosmetics/Nail-Aid".
What name and address should I enter in the billing information screen?
For credit card verification, you must enter the name (no need to enter middle name or initial) and address exactly as it appears on your credit card statement.
Can I have my order sent to a different location other than my billing address?
Yes. You can send your order to any location in the United States, even if this is not your billing address. The checkout process allows you to specify distinct shipping and billing addresses.
Should I put spaces or dashes in the credit card number?
No. Your card number should be entered in as a continuous string of numbers.
Why do I need to enter the Card Security Code?
Credit card companies require these numbers to secure authorization of "card not present" transactions. These 3 or 4 digit numbers are printed on the front of the card or the back signature strip.
Is sales tax charged?
Nailaidworks.com is required by law to apply sales tax to shipments within the State of Florida.
Is there ever a handling fee charge?
Never. Many sites disguise FREE SHIPPING with other “hidden charges”. WE DO NOT.
Is there ever a shipping fee charge?
Never. ALWAYS FREE SHIPPING with purchase of any 2 items has only one meaning… no charges… FREE.
How do I know my order was properly submitted and received?
After your order has been confirmed and credit card authorized, you will receive a confirmation email, which will include your nailaidworks.com order number. If you have any questions regarding the status of your order at anytime, please email us at orders@nailaidworks.com. On all emails, please always provide your name and order number; this information is required for us to properly respond to any order inquiry.
Can I change my order, once it is submitted?
We're sorry, orders cannot be changed once they've been submitted. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, but this allows us to keep prices down, offer FREE shipping and process orders rapidly.
My order status shows CREDIT CARD DECLINED. What do I do now?
Credit card companies decline authorization for various reasons. Most frequently the Card Number, Expiration Date or Card Security Code were keyed incorrectly. If you believe this may be the reason, re-enter the same card again (in case of keying error) or try a new credit card and resubmit.
When will my order be shipped?
Our orders are usually shipped within 1-3 business days after placing the order online.
How will my order be shipped?
Your order will be shipped via First-Class mail by the United States Postal Service.
Do I have to be home to get my order?
No. Your Nail-Aid purchase will be delivered with your regular mail. We never charge customers for shipments that have been delivered. However, if USPS returns product for it is unable to deliver an order because of an incorrectly submitted address, the amount of actual USPS shipping charges for such returned product will be applied on any such undelivered orders.
Can I return my order?
NAIL-AID guarantees your complete satisfaction with everything we make. If you are not 100% pleased with your nailaidworks.com online purchase, NAIL-AID will be happy to accept returns within 30 days of purchase for an immediate refund—no questions asked.Only product purchased online at nailaidworks.com can be accepted as returns, not product purchased from retail stores. Additionally, products purchased online through nailaidworks.com may not be returned to retail locations. Nailaidworks.com does not pay for shipping on returns, unless we processed your order incorrectly and shipped the wrong product. Refund credits may take up to 14 business days from when we receive your return to appear as a credit on your credit card account.
To return merchandise that has been purchased online at nailaidworks.com, please follow these easy steps:
- Please place the Nail-Aid treatment bottle in a suitable shipping package. Be sure to use plenty of wrap to pack the bottle and to avoid breakage.
- Make a copy of the online invoice or email confirmation and include it with the returned bottle. This proof of online purchase information is required for all returns. NO REFUNDS CAN BE PROVIDED WITHOUT PROOF
OF ONLINE PURCHASE. - Send your return to:
Nail-Aid Cares/Anise
Attn: Online Returns
18411 West Dixie Highway
North Miami Beach, FL 33160
Nailaidworks.com strongly recommends that you track your return package to confirm that we have received it and the package has not been lost in shipment. Please record all tracking information for your records. NAIL-AID IS NOT RESPONSIBLE FOR ANY RETURNED PACKAGE LOST IN THE MAIL. A confirmation insures you that your package has been received by us to permit us to apply a refund credit to your credit card account. The United States Postal Service offers a Delivery Confirmation service for a small additional fee. Just take your package to a US Post Office service window and a representative can add this option for you. If you choose to select another carrier to ship your return, we suggest you use a carrier such as UPS or FedEx that provides tracking information that requires a signature.
